JOHN Deere is upping investment north of the Border, with construction work underway on a new customer service centre in Perth.

The new centre, which opens in 2020, will support John Deere’s forestry business and also serve the road construction machinery customers of Wirtgen, a company fully owned by John Deere. The new 1300+ m² building will house a four-bay machine repair shop, a wash station, a spare parts and accessories store, a spare parts warehouse, a conference room and social facilities for employees, as well as a cold storage and space for new and used machines.

Customer service will also remain at John Deere’s current facility in Carlisle, England.

As well as Perth, the manufacturer is opening new customer service centres in Ockelbo, Sweden and Laukaa, Finland.

Janne Märkälä, general manager, Europe Sales Operations at John Deere, commented: “The central locations of the new customer service centres and the modern facilities will enable more comprehensive and efficient spare parts, maintenance and training services for our customers. Occupational safety, ergonomics and wellbeing for our own employees have been a priority in the planning of the investments. A better customer experience and higher customer satisfaction will also be visible in our machine sales in these regions.”