ROTTNE Industri AB has introduced new warranty terms for its latest forestry machines.

Machine parts that break down due to manufacturing or material defects up to 3,000 working hours will be replaced free of charge.

In addition to an improved warranty on parts, labour costs and travel, Rottne Industri also covers the first service, which is done after 100 working hours.

Arne Isaksson, sales and marketing manager, said: “It is about taking responsibility, as well as giving extra purchasing security to our customers. We simply want to erase the possible disruptions in operations that our customers may be exposed to.

“Behind our new warranty is a general effort to increase quality. A lot of time and energy has been put into securing our manufacturing processes.

“Previously, the warranty was 2,000 hours for the parts themselves and up to 1,000 hours for the work, so it is a significant improvement.

“When a customer buys a new machine, we cover the labour cost of the service technician. The first service sometimes discovers things that need to be readjusted and the customer should not pay for it.

“Our machines are of a really high class. Therefore, the warranty must also be of the same class.”

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